BPO News in the Philippines


For the industry of 2008, Philippine president Gloria Macapagal arroyo is looking for a 40% growth in the country’s Business Process Outsourcing (BPO) industry for 2008. President Gloria Macapagal said on the while the Philippines currently employ 300,000 people in the BPO and contact center industry; she wants these increased by at least 40% to meet the growing demand worldwide. Speaking at the e-Services Global Sourcing Conference and Exhibition, said the Philippines at present are only second to India in terms of supplying the workforce in the BPO industry, but it has already been recognized as the “premiere global destination for these types of IT enabled services”.

The president also boasted about the rapid change in the BPO industry in the country. Arroyo said that for the year 2008, we have targeted to grow our offshore and outsourcing.

Outsourced Blogging

There is a tremendous boom in the Business Processing Outsourcing (BPO) in the Philippines. Call centers, transcriptions, encoding, animation, human resources, accounting, payroll outsourcing and software development are the most common BPO services. And because of these incredible changes that continuously happening so far there are lot of advantages our economy can gain. More and more jobs have been imposed to the advantage of both the economy and country.

Blogging is now commonly being outsourced. Many Filipinos are now considered as “probloggers” because they have taken jobs in blogging in behalf of the companies/persons that hired them for their blogging service. Blogging is really one way of expressing one’s thoughts towards anything. And it’s not just about writing, you can get paid by doing so. A lot of people are now onto blogging and there is truly an incredible income through writing.

Philippines named 2nd top BPO destination in Asia-Pacific

It was indeed great news for the BPO industry here in the Philippines that our country has been named by the United Kingdom’s National Outsourcing Association as number two last October.

Destination in the Asia-Pacific region by the International Data Corporation, The City of Manila has been named the next top Business Process Outsourcing (BPO). It happened just three months after the Philippines was named as the ‘off shoring Destination of the Year’ by the United Kingdom’s National Outsourcing Association last October.

Quezon City ranked 7th, Cebu 8th and Davao 10th in the survey commissioned by the London Times, comparable with cities like Hongkong, Singapore and Taipei which were the top three. This validates the country’s position as a major player in the global off shoring and outsourcing (O&O) market.

The runway growth of the O&O industry has echoed all the way through the entire scheme, spawning inspiring growth on other sectors like real estate, telecommunications, food and retail among others, according to the president.

Off shoring Market Experiencing Rapid Growth

According to the new study conducted by the Everest Research Institute, traditional CCO has reached a mature phase and is viewing signs of an imminent growth plateau while the global Contact Center Outsourcing (CCO) market has grown to a US$55 billion. According to Everest’s Amiya Kagawala, the value for buyers of contact center outsourcing services demonstrating early indications of shifting from a cost savings-focused approach to an integrated approach across cost, quality and competence.

Outsourcing contact center work to offshore destinations is experiencing a rapid growth phase with key liberation centers in India, Philippines and central and Eastern Europe experiencing annual development in excess of 30%.

The study says that off shoring continuous to grow insistently specially in key geographic locations such as Philippines and India. The study said Eastern Europe has risen to be a low-cost alternative for European buyers given language skills and proximity, while the Philippines has become a key destination for English voice-based work for the United States.

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